ARR managed by CSMs (2019)
ARR managed by CSMs
All data found in this report is based on a survey of over 1,450 respondents and reflects more than 83,000 individual data points— more than any other customer success benchmark survey.
All data was collected anonymously. This report will also reference previously recorded survey results from a 2017 report with the same methodology.
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Most relevant during:
GTM Fit phase
Scale phase
PMF phase
Most relevant for:
ACVs < $15K
ACVs $15K-$50K
ACVs > $50K