Chapter 9: Customer Success Basics
You’ve just closed a new deal. You’re pumped up, having gotten a customer across the line and booked the revenue, with the check in the mail.
You’re ready to repeat your success and get another contract signed. In fact, you’re starting to forget about the customer you just sold and turn all your attention to the next prospect.
Chapter Overview
Mechanisms for Customer Success
Support Sites & Asynchronous Support Materials
Learning from Your Customer Success Team
Customer Success Calendar Management and Specialization
Most relevant during:
PMF phase
Most relevant for:
ACVs < $15K
ACVs $15K-$50K
ACVs > $50K
