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Customer Success

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38% of CS teams goal on NDR with Logo Retention second

By Tomasz Tunguz

5 orgs model for Customer Success

By Nick Mehta, David Skok

ARR managed by CSMs (2019)

By Nick Mehta

ARR managed by CSMs and compensation (2019)

By Nick Mehta

Account Management

By Michelle Vazzana, Jason Jordan

As ACVs increase, so does share of CSMs working named accounts

By Tomasz Tunguz

B2B Renewal and expansion commissions for AEs (2020)

By Trish Bertuzzi

B2B Renewals and Expansion responsibilities by role (2020)

By Trish Bertuzzi

CSM annual compensation criteria (2019)

By Nick Mehta

CSM annualized bonus (2019)

By Nick Mehta

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