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SaaS renewals and expansion responsibilities (2020)

By Trish Bertuzzi

Sales Oriented CS

By Nick Mehta, David Skok

Segmenting customers

By Christen Daniels

Service Oriented CS

By Nick Mehta, David Skok

Split Model CS

By Nick Mehta, David Skok

Strategic Account Management

By Lucidchart

Strategic Metrics

By Tae Hea Nahm, Bob Tinker

The Coverage Matrix

By Peter Levine

Three types of leads

By Jason M. Lemkin, Aaron Ross

Training Services and Support programs

By Mark Cranney

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